iceCRM Features
Sales Force Automation
  • Lead Management
  • Account & Contact Management
  • Opportunity Management
  • Sales Quotes

Inventory Management
  • Products Catalog
  • Price Books
  • Vendor Management
  • Purchase Orders
  • Sales Orders
  • Invoices

Reports & Dashboards
  • Key Metrics
  • Customizable Reports
  • 20 Pre-built Reports
  • 20 Pre-built Dashboards
  • Report Folders
Customer Support & Service
  • Trouble Tickets
  • Knowledge Base
  • Customer Self Service
  • Online Knowledge Base

Activity Management
  • To Dos, Meetings & Calls
  • Recurring Events
  • Shared Calendar
  • Activity History
  • E-mail Notifications
  • Notes

Product Customization
  • Custom Fields
  • Pick Lists
  • Custom List Views
  • Drag & Drop Modules
  • Currency customization
Marketing Automation
  • Campaign Management
  • Mass Mailing
  • E-mail Templates
  • Mail Merge Templates

Productivity Add-ons
  • Email Client
  • Outlook Plug-in
  • Office Plug-in
  • Thunderbird Extension
  • Customer Portal
  • RSS Feeds

Security Management
  • User Management
  • Profiles
  • Roles
  • Groups
  • Organization-level Access Control

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